Thank you for choosing Kathryn Post Pro LLC’s video post-production editing services. To ensure customer satisfaction, we have established the following refund and return policy. Please read it carefully before purchasing.

  1. Refund Policy
    All services sold are non-refundable unless the delivered item has a serious defect. In this case, the customer must submit a defect report within 7 days of receiving the final delivery for our review and processing.
  2. Defect Definition
    A defect refers to a video file quality that does not meet the standards agreed upon in the contract or is not produced according to the customer’s instructions. If you believe the delivered work is defective, please provide a detailed description and supporting evidence (such as screenshots or video clips).
  3. Revision and Redesign
    If you are not completely satisfied with the delivered work, we are happy to provide revision and redesign services. Specific service details and the number of revisions will be specified in the project contract. Please provide feedback promptly upon receiving the delivery so that we can make necessary adjustments based on your feedback.
  4. Communication and Feedback
    To ensure your satisfaction, please communicate any questions or feedback to us promptly. You can contact us via email at the following details:

Email: [email protected]
Address: 368 Austinway
Upland.Ca 91786

  1. Terms and Conditions Changes
    This refund and return policy may be updated at any time. All changes will be posted on this page, and your continued use of our services after the update indicates your acceptance of the revised policy.

Thank you for choosing Kathryn Post Pro LLC. We look forward to providing you with excellent service!